Support
We are here to help.
Questions about your analysis, credits, or account? Reach us directly, send a note below, or find the answer in the questions we hear most.
Reach us directly
Phone
(855) 686-7015Response time: within one business day, Monday through Friday.
Send a message
Answers
Frequently asked questions.
BeforeJD gives your contract a careful, plain-English read. Upload a contract and receive a detailed risk report within minutes, identifying problematic clauses, missing protections, and negotiation opportunities.
Each contract analysis uses one scan credit. Credits are purchased in packs of 1 ($4.99), 5 ($19.99), or 10 ($34.99) and never expire. Purchase credits on the web under Reads, or in the iOS app. Credits work in both places.
Results appear in the app immediately after analysis completes. You also receive a full report by email with the original contract attached.
BeforeJD supports PDF, Word (.docx), plain text, and camera-scanned documents up to 50 MB.
Contract text is transmitted to our analysis services solely to generate your report. We do not sell your data or use it to train models. See our Privacy Policy for full details.
On the web: open Profile, scroll to the bottom, and select Delete Account. In the iOS app: tap the menu icon, then Profile, then scroll to the bottom and tap Delete Account. Either path permanently deletes your account and all scan history immediately.
Email [email protected] with your Apple ID and the approximate purchase date. We will investigate within one business day and restore your credits if the charge is confirmed.
Tap Start Analysis again. Most failures are transient network errors. If the problem persists, try a different file format (PDF works best). If it still fails, contact us at [email protected].